Q: Do you guarantee a place on a tour if I just turn up at the meeting point?
A: No. You need to book online to be 100% sure of a place. We have no cancellation charges so you can cancel anytime up to one hour before the tour starts, so there is no risk for you.
Q: Do you offer tours only in English?
A: Tours offered on our website, except individual tours or car tours of Prague, are conducted only in English. However, we can arrange tours in any other language although the price will differ.
Q: Where exactly can I find your tour guide?
A: This is very simple. First go to the Astronomical Clock. This location is so famous that anyone will be able to direct you to it. The Astronomical Clock is located in the Old Town Square (Staromestske namesti). Then look for a red umbrella and you will find our tour guide waiting for you close by (the guide will be waiting 50 meters away to the left if you are facing the astronomical clock). This is also the meeting point for our Free Tour. There is a different meeting point for all cruises. As there is no tour guide for cruises, you will find detailed information in the confirmation email from where boat departs.
Q: Where can I meet the tour guide for the Free Tour?
A: This is already explained in the previous answer. All information and a map showing where to meet our tour guide are printed on the transport voucher. This voucher will be given to you by our driver.
Q: Are all your walks wheelchairs friendly?
A: All walks can be organized for persons using wheelchairs but the most recommended are: Old Jewish Quarter, Old Prague and (Ghost Walk), and Medieval Prague as the other tours use boat or tram transport.
Thank you very much for your excellent arrangements and for the guide and driver. Best wishes, John T.
Good Afternoon, I just wanted to write to you all and THANK YOU for your excellent service throughout our stay in Prague. You were there awaiting our arrival despite our flight being delayed and the flowers I had requested for my mum were beautiful. We were driven to our hotel straight away with a guide DVD and the driver was excellent in pointing out all the many things along our route too. Once there we decided to book one of your walking tours, the 6 hour superior guide to Prague. This was excellent! We were again picked up promptly by one of your drivers, taken to the meeting point, introduced to our guide and the tour started as the old town clock struck 10am! We were greeted with open arms, given all the information we could take in and fed well! After our tour had finished your driver was stuck in traffic, but your guide stayed with us keeping us updated on the situation. After a short time your driver arrived and could not apologise enough, which because of the wonderful nature of your staff, he really didn't have to. We got dropped to our door again via some more sights and information that your driver told us. He had many stories and laughs to share with us and answered any questions we had! Sadly our trip ended on Monday and we were greeted once again by your driver at our hotel ready to take us to the airport. He took us yet another way to show us more of Prague and told us more and more whilst also asking us about our time there. We arrived at the airport in good time and said our goodbyes. I have already recommended your company to others back home and indeed your country! My sister and I had paid for the trip for my mother’s birthday and I was so glad to have your service available as it truly helped to make the trip!! So again I say a big THANK YOU to you, your guides and your drivers. A truly wonderful service with truly wonderful people!! Thank you Debbie Grey, Kent, UK.
